Privacy Policy

Effective Date: September 6, 2026

Last Updated: September 6, 2026

Advanced Pain & Neurology, LLC, doing business as APN Clinic (“APN Clinic,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the information you provide to us.

This Privacy Policy explains how APN Clinic collects, uses, maintains, and discloses information obtained through www.apnclinic.com (the “Website”), including information submitted through appointment-request and intake forms, as well as information received through communications with APN Clinic by telephone, text message, email, or other electronic means.

This Privacy Policy applies to information collected through the Website and related communications. It does not replace APN Clinic’s Notice of Privacy Practices, which governs the use and disclosure of protected health information in connection with healthcare services as required by applicable law, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

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1. INFORMATION WE COLLECT

The information we collect depends on how you interact with APN Clinic.

A. Information You Voluntarily Provide

When you contact APN Clinic, request an appointment, complete an online intake or appointment-request form, communicate with us, or otherwise provide information to us, we may collect information such as:

• First and last name
• Telephone number
• Mobile telephone number
• Email address
• Mailing address
• Preferred method of contact
• Preferred appointment date or time
• Information regarding the type of appointment or service requested
• A general description of the reason for requesting an appointment
• Referral information
• Insurance or scheduling information when voluntarily provided
• Information regarding an attorney, referring provider, or other third party when voluntarily provided
• Communications and correspondence you send to us
• Any other information you voluntarily provide

B. Appointment and Intake Forms

APN Clinic may provide online forms that allow prospective or existing patients to request an appointment and provide basic information necessary for scheduling and responding to their request.

These forms are intended primarily for appointment scheduling, administrative intake, and initial communication.

The forms are not intended to function as a medical-record submission system.

Unless APN Clinic specifically requests such information through an appropriate secure process, you should not submit:

• Detailed medical records
• Medical imaging or laboratory records
• Detailed medical histories
• Medication lists
• Social Security numbers
• Financial account information
• Detailed clinical documentation
• Other highly sensitive information that is not necessary to request an appointment

If you voluntarily include health-related information in an appointment request, APN Clinic may receive and use that information as reasonably necessary to respond to your request and facilitate scheduling, subject to applicable privacy and healthcare laws.

C. Information Collected Automatically

When you visit our Website, certain information may automatically be collected, including:

• Internet Protocol (“IP”) address
• Browser type and version
• Device type
• Operating system
• Internet service provider
• Pages viewed
• Date and time of Website visits
• Referring and exit pages
• Approximate geographic information
• Website interaction information
• Technical and diagnostic information
• Cookies and similar identifiers

This information may be collected through server logs, cookies, analytics tools, pixels, tags, and similar technologies.

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2. HOW WE USE INFORMATION

APN Clinic may use information we collect to:

• Respond to questions and requests
• Process appointment requests
• Contact you regarding an appointment
• Confirm, reschedule, or cancel appointments
• Provide information regarding APN Clinic services
• Communicate with you regarding your inquiry
• Facilitate administrative activities
• Maintain appropriate business and administrative records
• Operate and maintain the Website
• Improve Website functionality and user experience
• Monitor Website performance
• Protect the security of the Website and our systems
• Detect and prevent fraud, abuse, or unauthorized activity
• Communicate with patients and prospective patients
• Provide requested services
• Comply with applicable legal and regulatory requirements
• Enforce our policies and protect our legal rights
• Perform other purposes permitted or required by applicable law

Where information constitutes protected health information (“PHI”) under HIPAA, APN Clinic will use and disclose that information in accordance with applicable healthcare privacy laws and our Notice of Privacy Practices.

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3. TELEPHONE, TEXT MESSAGE, EMAIL, AND OTHER COMMUNICATIONS

APN Clinic may communicate with you using the contact information you provide, including by:

• Telephone
• Voicemail
• Text message/SMS
• Email
• Other electronic communication methods

These communications may relate to:

• Appointment requests
• Appointment confirmations
• Appointment reminders
• Scheduling
• Requests for additional administrative information
• Responses to inquiries
• Clinic operations
• Other information you have requested

If you provide a mobile telephone number, you may receive text messages from APN Clinic relating to your request, appointments, or other communications for which you have provided appropriate consent where required.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of non-essential text communications by following the instructions provided in the message or by contacting APN Clinic directly.

Opting out of certain communications may affect our ability to communicate with you through that method.

APN Clinic may use third-party communications technology providers, including RingCentral or similar communications platforms, to facilitate telephone, SMS/text messaging, voicemail, fax, email, and other communications.

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4. RINGCENTRAL AND COMMUNICATION SERVICES

APN Clinic may use RingCentral and/or related communications services to provide telephone, messaging, SMS, voicemail, fax, and other communication functionality.

Depending on the services and features APN Clinic uses, communications platforms may process information such as:

• Names
• Telephone numbers
• Email addresses
• Caller and recipient information
• Call dates and times
• Call duration
• Communication metadata
• SMS/text messages
• Voicemails
• Fax information
• Communication content
• Call recordings, where enabled
• Transcripts, where enabled
• Meeting or communication information
• Device and connection information
• IP addresses
• Technical logs
• Other information contained in communications

The information processed through these services may be used to facilitate communications, scheduling, customer support, security, quality assurance, recordkeeping, and other legitimate business or healthcare-related functions.

Where applicable, APN Clinic requires appropriate contractual and security safeguards for service providers that process information on its behalf.

RingCentral maintains its own privacy and security practices. Additional information about RingCentral’s privacy practices is available through RingCentral’s Privacy Notice and Trust Center.

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5. CALL RECORDINGS, VOICEMAILS, AND TRANSCRIPTS

Certain APN Clinic communications may be recorded, stored, transcribed, or otherwise processed where permitted by law and where the applicable functionality has been enabled.

For example, calls may be recorded for purposes such as:

• Quality assurance
• Training
• Documentation
• Customer service
• Security
• Operational purposes
• Compliance
• Dispute resolution

Where required by applicable law, APN Clinic will provide appropriate notice and/or obtain consent before recording communications.

If a call is recorded, the recording may contain information voluntarily provided during the conversation.

Call recordings, voicemails, transcripts, and related communications will be handled in accordance with applicable law and APN Clinic’s policies.

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6. PROTECTED HEALTH INFORMATION AND HIPAA

APN Clinic is a healthcare provider and may collect, create, receive, or maintain protected health information in connection with providing healthcare services.

PHI may include information that identifies an individual and relates to their health condition, healthcare treatment, or payment for healthcare services.

The use and disclosure of PHI is governed by applicable federal and state healthcare privacy laws, including HIPAA where applicable.

APN Clinic’s separate Notice of Privacy Practices explains how PHI may be used and disclosed and describes applicable patient rights.

Nothing in this Privacy Policy is intended to limit any rights or protections provided under HIPAA or other applicable healthcare privacy laws.

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7. WEBSITE FORMS ARE NOT FOR EMERGENCIES

The Website and its appointment-request forms are not intended for emergency medical situations.

If you are experiencing a medical emergency, call 911 or seek immediate emergency medical assistance.

Submitting an online form does not guarantee an immediate response or appointment.

Submitting an appointment request also does not, by itself, establish a provider-patient relationship.

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8. COOKIES AND SIMILAR TECHNOLOGIES

APN Clinic may use cookies and similar technologies to operate, secure, analyze, and improve the Website.

These technologies may be used for purposes including:

• Website functionality
• Security
• Remembering preferences
• Website analytics
• Performance measurement
• Understanding how visitors interact with the Website
• Improving Website functionality
• Detecting technical problems
• Advertising and marketing measurement, where applicable

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect Website functionality.

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9. ANALYTICS AND ADVERTISING TECHNOLOGIES

APN Clinic may use third-party analytics and advertising technologies to understand Website usage, measure marketing effectiveness, improve the Website, and reach individuals who may be interested in APN Clinic’s services.

Depending on the technologies actually installed on the Website, these providers may receive information such as:

• IP address
• Device information
• Browser information
• Website pages visited
• Referring website
• Approximate location
• Website interaction information
• Cookie or advertising identifiers

APN Clinic will configure such technologies in accordance with applicable law and its healthcare privacy obligations.

APN Clinic does not intentionally use public advertising technologies to disclose a patient’s confidential medical information for advertising purposes.

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10. THIRD-PARTY SERVICE PROVIDERS

APN Clinic may use third-party companies and service providers to operate its Website and business.

These providers may include companies that provide:

• Website hosting
• Website development and maintenance
• Appointment scheduling
• Form processing
• Telephone services
• SMS/text messaging
• Email communications
• Fax services
• Analytics
• Security services
• Spam prevention
• Cloud storage
• Information technology
• Marketing and advertising services
• Payment processing
• Other business or administrative services

These providers may process information on APN Clinic’s behalf as necessary to provide their services.

APN Clinic seeks to use reasonable contractual, technical, and administrative safeguards appropriate to the services being provided and the type of information involved.

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11. HOW WE DISCLOSE INFORMATION

APN Clinic may disclose information to:

• Service providers acting on our behalf
• Communications providers
• Website and technology providers
• Appointment and scheduling providers
• Professional advisors
• Legal counsel
• Government agencies when required or permitted by law
• Law enforcement when legally required or permitted
• Parties involved in a business transaction where permitted by law
• Other parties with your authorization or as otherwise permitted by applicable law

Where PHI is involved, disclosures will be made in accordance with APN Clinic’s Notice of Privacy Practices and applicable healthcare privacy laws.

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12. INFORMATION SECURITY

APN Clinic takes reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic communication, telecommunications system, cloud service, or internet transmission can be guaranteed to be completely secure.

You should exercise care when submitting information online and should not submit unnecessary sensitive information through general Website forms.

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13. DATA RETENTION

APN Clinic retains information for as long as reasonably necessary to:

• Provide requested services
• Process and respond to inquiries
• Maintain appropriate administrative records
• Comply with legal and regulatory requirements
• Maintain healthcare records where applicable
• Resolve disputes
• Enforce agreements and policies
• Protect our legal rights
• Maintain security and prevent fraud

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.

Third-party service providers may maintain information according to their applicable contractual and technical retention requirements.

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14. YOUR PRIVACY RIGHTS

Depending on applicable law and the type of information involved, you may have certain privacy rights, which may include the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request information concerning certain uses or disclosures
• Request restrictions where applicable
• Request deletion of certain information where legally permitted
• Opt out of certain marketing communications
• Withdraw consent where applicable
• Exercise other rights provided by applicable law

Healthcare-related privacy rights concerning PHI are addressed separately in APN Clinic’s Notice of Privacy Practices.

To exercise an applicable privacy right or ask a privacy-related question, contact APN Clinic using the information provided below.

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15. MARKETING COMMUNICATIONS

APN Clinic may use contact information you provide to respond to your inquiries and provide requested information.

Where permitted by applicable law, APN Clinic may also communicate with you regarding services, educational information, announcements, or other marketing communications.

You may opt out of promotional email communications by using the unsubscribe instructions included in the communication.

You may also contact APN Clinic to request that certain marketing communications stop.

Opting out of marketing communications does not necessarily prevent APN Clinic from sending administrative or service-related communications, such as appointment confirmations or other communications necessary to respond to your request.

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16. CHILDREN’S PRIVACY

The Website is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has submitted personal information through the Website and you would like us to review or address the information, please contact APN Clinic.

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17. THIRD-PARTY WEBSITES

The Website may contain links to websites, applications, or services operated by third parties.

APN Clinic does not control and is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policy of any third-party website before providing personal information.

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18. NEW MEXICO AND OTHER APPLICABLE LAWS

APN Clinic operates in New Mexico and may be subject to federal and state laws governing privacy, healthcare information, consumer protection, data security, telecommunications, and data breach notification.

APN Clinic will comply with applicable legal requirements and will provide individuals with rights and protections required by applicable law.

Nothing in this Privacy Policy is intended to restrict rights provided to individuals under applicable federal or state law.

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19. DATA BREACHES AND SECURITY INCIDENTS

In the event APN Clinic determines that a security incident or data breach has occurred that requires notification under applicable federal or state law, APN Clinic will provide notifications and take other actions as required by applicable law.

Such notifications may be provided by mail, email, telephone, Website notice, or another legally permitted method.

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20. CHANGES TO THIS PRIVACY POLICY

APN Clinic may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

We encourage you to periodically review this Privacy Policy to remain informed about how APN Clinic handles information.

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21. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or APN Clinic’s privacy practices, please contact us:

Advanced Pain & Neurology, LLC

APN Clinic

4630 Jefferson LN NE, Suite A

Albuquerque, NM 87109

Phone: (505) 361-1931

Email: admin@apnclinic.com

Website: www.apnclinic.com

For questions specifically concerning protected health information or your rights under HIPAA, please contact APN Clinic using the information above.

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Last Updated: September 6, 2026